Join Insider Club

HELP & FAQ

Having trouble signing up or accessing your account?
Don’t worry — most issues are quick to fix. Please check the answers below
  • SIGN UP & PAYMENT

Try the following:

  • Refresh the page and try again
  • Use a different browser (Chrome or Safari recommended)
  • Clear your browser cache
  • Try a different device (mobile or laptop)

If the issue continues, please contact support with a screenshot.

  • EMAIL & ACCESS

Please:

  • Check your email (including spam/junk folders)
  • Allow a few minutes for processing

If you still don’t have access, contact support with your payment confirmation.

  • LOGIN ISSUES

Try:

  • Resetting your password
  • Checking you’re using the correct email
  • ACCOUNT & MEMBERSHIP

Please ensure:

  • You are logged in with the correct email
  • Your subscription is active

If not, contact support and we’ll fix it quickly.

  • SUPPORT

Please email:

Include:

  • Your name
  • Email used to sign up
  • Description of the issue
  • Screenshot (if possible)

This helps us resolve your issue faster.

TOP 3 QUICK FIXES (MOST COMMON)

Try a different browser (Chrome works best)
Check your spam/junk email folder
Try a different card or contact your bank

Final reassurance (IMPORTANT)

If you're having any issues, don’t worry — we will get you sorted quickly.

Optional (highly recommended)

CONTACT SUPPORT
Contact Us